Frequently Asked Questions

1. IS IT POSSIBLE TO PLACE A SINGLE ORDER FOR MULTIPLE SIBLINGS?

Yes! Click on "Did you get another access code?" under the main menu "Login". You can enter up to five access codes at the same time. This way you will have access to all available photos. You can combine the order and save on shipping costs.

2. I RECEIVED AN ACCESS CARD WITH MY PERSONAL ACCESS CODE.  HOW DO I VIEW MY PHOTOS?

If you have received an access card with a personal access code, go to the "Login" page, enter the access code and click on "Open Album."

3. I RECEIVED AN EMAIL WITH LOGIN INFORMATION.  HOW CAN I ORDER MY PHOTOS?

After you have placed an order or registered with the online shop, you will receive an email with login credentials. Using your email and the new password, you can use the "Customer Login" to enter your personal gallery, order photos, and check the status of your orders.

4. WHERE CAN I SEE THE STATUS OF MY ORDER?

The easiest way is to click the link within your order confirmation email. Alternatively, you can log in with the password and email address you received via email. Once you’ve logged in, your order details can be found under "My Account."

5. IS THE LOGO (WATERMARK) GOING TO BE REMOVED FROM THE PHOTOS?

Of course! The watermark is only used to protect our work against illegal downloads.

6. WHAT IS THE QUALITY OF THE PRINTS/ PHOTOS?

We are committed to offering only the highest quality products from industry-standard professional print labs. If you are not satisfied with the quality of your photo products, please contact us. We are devoted to your satisfaction.

7. I RARELY ORDER ONLINE.  HOW DO I ORDER MY PHOTOS?

Select a photo that you like from your album and click "Order photo.” Then select the product of your choice, enter the desired quantity, and click on "Add to cart." When you have placed all of the photos you like into your shopping cart, click "Cart" on the top right of the screen and follow the instructions.