IMAGE PROCESSING AND DELIVERY TIME
Every image you order receives personal care and attention from Devine Imageworks to ensure it meets our high-quality standards. We carefully review and adjust each image, fine-tuning color, cropping, sharpness, and other details before sending it to our professional print labs or providing you with your digital download links.
Please allow up to 20 business days for us to complete and release your order, whether physical prints or digital images. Digital image purchases are not instant downloads; they go through the same editing process as physical items.
CUSTOMER RESPONSIBILITY
The customer is responsible for ensuring their orders are 100% correct before submission. This includes which images are selected by the customer, making sure that the group/ team photos (if applicable) are accurate, the spelling of names (and all other necessary information) is correct on custom products (if applicable), and any/all other components of a particular order. Once an order has been produced, it is transferred directly to our third-party integrated printing labs and will be made, packed, and shipped as submitted. The customer is responsible for any/all additional printing and/or shipping costs arising from an incorrectly entered shipping address and is not eligible for any refunds of the original order due to an incorrectly entered shipping address by the customer.
MODEL RELEASE
Upon placing an order, customers hereby irrevocably authorize The Magic in Pixels LLC /dba Devine Imageworks (hereinafter referred to as "Devine Imageworks"), to use photographs of the individual in the images purchased and their likeness and authorize Devine Imageworks and their assignees, licensees, legal representatives, and transferees to use and publish (with or without my name, company name, or with a fictitious name) photographs, pictures, portraits or images herein described in any forms and media and all manners including composite images or distorted representations, and the purposes of publicity, illustration, commercial art, advertising, publishing (including publishing in electronic form on CDs or internet websites), for any product or services, or other lawful uses as may be determined by the photographer or Devine Imageworks. I waive any rights to review or approve any uses of my likeness and/or any written copy or finished product. I am of full legal age and have read and fully understand the terms of this release. If you do not wish to have your images used, you must notify Devine Imageworks in writing at tim@devineimageworks.com and include your name, order number, and the subject's name that appears in the photographs.
REFUND POLICY
Printed products may be returned for a refund if the customer is not satisfied with the quality of the product. In the event of an error on the part of Devine Imageworks, the error will be corrected at no cost to the customer. Requests for refunds and claims for items that have not been received must be made within 45 days of the original shipping date as provided by the respective print labs. No refunds will be offered for digital downloads once the file(s) has/have been downloaded, except in the case of an error by Devine Imageworks, even if the customer has selected the wrong file or background for purchase.
